Welcome at HTH
Enter the doors of Hotelschool The Hague, and you enter one of the world’s most special universities.
We are proud of the fact that Hotelschool The Hague is one of the last independent single sector Universities of Applied Sciences in The Netherlands. Hotelschool The Hague was founded and funded in 1929 by the hospitality industry to create a central place where industry partners could gain and share new insight, skills and knowledge. Since its foundation, the Hotelschool has become an international school specialised in hospitality management offering a 4-year Bachelor’s degree in Hotel and Hospitality Management. This degree course is also available as the accelerated International Fast Track programme.
Since the foundation more than 85 years ago the hotel school has become bigger, more internationally oriented and has professionalised immensely. But the original fundamentals stayed the same, like the dedicated focus on hospitality and the strong connection with the industry. Also the “core business” of the hotel school stayed the same; a centre where hospitality knowledge and skills are bundled, developed, researched, shared and transferred as realistic as possible in order to prepare young hospitality leadership talents for a successful career in the business. Hotelschool The Hague, at the heart of Hospitality.
There is more to Hotelschool The Hague than meets the eye. You are welcome in our Hotels & Restaurants in The Hague and Amsterdam to experience our passion for hospitality.
We are also home to one of the leading hospitality Research Centres where we conduct research into innovations in the hospitality industry. Our Hospitality Consultancy division advises and trains hospitality business professionals, either in company or at our annual summer schools. The results from both divisions are quickly assimilated in our educational programmes so that our students learn from state of the art hospitality business cases; a continual programme of curriculum improvement.
In 2006 the General Assembly of the HBO Council created a governance code. Hotelschool The Hague has adopted this code. The code consists of, among others, rules for good governance. It also has a code of provisions and rules for the supervision and involvement of stakeholders in education and research.
The statutes of the Stichting Hotelschool The Hague lay down the basic rules and provisions of the foundation. It describes the goals and the statutes of the school and the responsibilities and tasks of the Board of Directors and the Board of Trustees.
Hotelschool The Hague will strengthen its ties with its hospitality students, employees, alumni and the industry. In the Strategic Vision 2012-2018 Hotelschool The Hague will focus on these core issues:
- intensification of education
- a stronger relationship with the industry
Code of Conduct for International Students
Hotelschool The Hague wants to offer quality and clarity to international students.
That is why Hotelschool The Hague has signed the Code of Conduct, together with Rules & Regulations for International Students (for more information, please visit: www.internationalstudy.nl).
There is a Dutch version available on request.
Following a year of researching and consulting with our current students, faculty and management we recently introduced Hotelschool The Hague's new Values. It is a values-based ethical code, created by us for us. This means our values will be heart-felt not just head-stored, accentuating our identity and culture, our mission and vision, and not the least, our passion for the industry which needs leaders not only of high competence but also of excellent character. Our Values appeal to the individual's personal responsibility and moral competency, calling for all those in our community to make sound moral decisions based on values we can all identify with.
To support the Values we have created a Manifesto for our students, faculty and management providing us all with a north star for our actions and behaviours.
Our values are represented by the letters in HOSPITALITY:
H - We are Honest
O- We are Open
S - We are Sustainable
P - We are Professional
I - We are Integrity-Driven
T - We are Transparent
A - We are Ambassadors
L - We are Loyal
I - We are International
T - We are Trustworthy
Y - We are Yes-Minded
Board of Directors
The members of the Board of Directors are appointed for an indefinite period. The Board of Trustees of Hotelschool The Hague attaches great importance to the continuity of management and for this reason has not adopted the provision in the Branchecode Governance (sector code of governance) that states that members are, in principle, appointed for a period of four years. The members of the Board of Directors are employed under permanent employment contracts.
The members of the Board of Directors are: Susanne Stolte (President) and Regine von Stieglitz (Director of Operations).
Susanne Stolte, President Board of Directors
"Welcome to Hotelschool The Hague. Established in 1929, and ranked amongst the Top 5 Hotelschools worldwide, today we are home to more than 2400 ambitious hospitality students from all over the world who have come to The Netherlands to study Hospitality Management at one of our two campuses in either The Hague or Amsterdam.
As a University of Applied Science, Hotelschool The Hague offers a specialised Bachelor and Master programme, as well as an International Fast track (IFT) programme, hosts a Research Centre and offers consultancy and training via our Hospitality Consultancy.
Our commitment to nurturing the next generation of hospitality talent is achieved through our personal approach and the close knit community we create between students, faculty and staff. This commitment to the individual can be felt throughout the Institute.
I very much value being part of this proud community. The connection with students, faculty and staff and their passion and commitment to the quality and legacy of our University is inspiring. The optimistic, ambitious students, our international faculty and staff and our shared passion for hospitality creates an environment where the exchange of knowledge, development of leadership and personal excellence flourishes.
We are a committed learning organisation, we will never rest contented with who we are but rather challenge ourselves with who we can become. We are dedicated to continuous evolution through self-evaluation, personal mastery and team learning. Confident and with a shared vision we are developing the next generation of professional, hospitable, innovative and socially committed Leaders for the 21st century."
In August 2012 Susanne Stolte was appointed as President Board of Directors at Hotelschool The Hague. A former board member of Thomas Cook Netherlands for many years, she developed her career in international tour operating in various functions in Italy, Africa and The Netherlands. She was the Founder, Co-Owner and Managing Director of Mobiplan Tour operators and Managing Director and Co-Owner of Belvilla.
She served at NHTV University for Applied Science as an Associate Professor, chaired the programme Advisory Board at Nyenrode University and acted as first female President on the board of the Dutch Association of Executive Directors and Supervisory Boards (NCD). Currently Mrs. Stolte also chairs the supervisory board of a theatre, is a member of the German-Dutch Chamber of Commerce and chairs the Advisory Board of Quality Lodges. She studied social sciences in Germany and Italy and was born in Germany.
Board of Trustees
Duties of the Board of Trustees
The Board of Trustees supervises the Board of Directors of Hotelschool The Hague and has the following duties:
- To supervise the policy of the Board of Directors and the general state of affairs at Hotelschool The Hague. The Board of Trustees assists and supports the Board of Directors with regard to relation management and political-administrative network building. In the fulfillment of its duties, the Board of Trustees is guided by the interests of Hotelschool The Hague.
- The supervision named in section 1 concerns at least one of the following points:
- The realisation of the objectives of Hotelschool The Hague with due regard for its code of conduct;
- The strategy of and the risks associated with the activities of Hotelschool The Hague;
- The setting up and functioning of internal risk management and monitoring systems;
- The policy on quality;
- The quality of horizontal dialogue/communication;
- The process for financial reporting;
- The observance of rules and regulations, including rules and regulations regarding funding.
The Board of Trustees consists of a minimum of five members and the composition of the Board of Trustees must be such that the members can operate independently and critically in relation to each other and in relation to the Board of Directors. At least one member of the Board of Trustees is expert in the area of finance.
Audit Committee and Regulation Remuneration Committee
The Audit Committee of the Board of Trustees supports The Board of Trustees in the execution of its responsibilities regarding the process for financial reports, the system of internal monitoring, the control of the financial risks and the control process.
The Remuneration Committee of the Board of Trustees supports the Board of Trustees in the execution of its responsibilities with regard to legal matters, including remuneration and performance and assessment interviews with regard to the Board of Directors.
Board of Trustees Hotelschool The Hague:
Please click on the images below for more information on the functions and background of our Board of Trustees members.
Guido H.N.L. van Woerkom LLM (1955)
Chairman Board of Trustees Hotelschool The Hague and Member Renumeration Committee - First nomination: 15 December 2005. Current nomination til: 15 December 2017. Not eligible for renomination.
Former President & CEO of the Royal Dutch Touring Club ANWB
Till recently, I was the president of the ANWB, the largest club organisation in The Netherlands. Many of the members like to go out to dinner, have a drink at a sidewalk café or spend a night in a hotel or bungalow. That makes it so enjoyable for me to be involved with the Hotelschool The Hague. Today’s students are the manpower in tomorrow’s hospitality industry. As for myself, I like to cook both at home and with my cooking club, I like to take trips with my wife and children and I enjoy a good meal and a glass of wine.
Director of Internal Communication and Director of Quality Care at Albert Heijn
Director of Signum Informatieprojecten [Information Projects], part of BBDO Nederland
- Chairman of the Social Housing Foundation Ymere Amsterdam
- Chairman of the Dutch Employers Association AWV
- Chairman of the Detailhandel Nederland (Association for the interests of Retailers)
- Chairman of the Association of Housing Supervision (SVWN)
- Chairman of the RvC Regional Development Company Oost NV
- Vice-President of the Badhotel Domburg
- Member of the Board of VNO-NCW
- Member of the Social and Economic Council of The Netherlands
W.J. (Pim) Breebaart (1947)
Vice Chairman Board of Trustees and member of the Audit Committee - First nomination: 01 January 2012. Current nomination til: 01 January 2020. Not eligible for renomination.
I was born on August 30, 1947 in Rijswijk. I studied philosophical sociology at the University of Leiden. You can visit my website at www.pimbreebaart.nl.
I'm an experienced supervisor and manager in the fields of education, healthcare, welfare, sport and business. I have experience in managing small and large organisations.
- Chairman Board of Ambulant Educational Services (AED), Leiden
- Chairman of the Board of the Association of Supervisory Boards of the Universities of Applies Sciences
- Member of the Advisory Board of The Accreditation Organisation of the Netherlands and Flanders (NVAO), Den Haag
- Member NVAO-committees for the institutional accreditation of Higher Education, Den Haag
- Member of the Advisory Board of the Association of Supervisors in Primary and Secondary Education, Utrecht
K.A.M. (Karin) Kersten (1970)
Member Board of Trustees and Chair of the Audit Committee - First nomination: 07 December 2010. Current nomination til: 07 December 2018. Not eligible for renomination.
Managing Director Transaction Banking - ABN AMRO Bank – Amsterdam
I like long distance hiking and tour cycling, performing triathlons for charities, writing restaurant reviews and cooking. In my free time I like playing the piano.
- ABN AMRO Bank – Amsterdam; Managing Director Facililty Management
- ABN AMRO Bank – Amsterdam; Director Strategic Risk Management
- ABN AMRO Bank – Amsterdam; Head of Separation Office
- ABN AMRO Bank – Amsterdam; Integration Lead for Fortis / ABN AMRO Commercial Business
- ABN AMRO Bank – Amsterdam; Head of Cash Management & Transaction Services
- ABN AMRO Bank – Amsterdam; Program Manager Organisational Restructuring
- ABN AMRO Bank – Amsterdam; Vice President Strategic Decision Support
- McKinsey & Company, Management Consultant Amsterdam, London, New York
- MeesPierson, Corporate Finance & Capital Markets, Senior Associate, Amsterdam
- Member of Innovation Board ABN AMRO Bank
- Member of “Raad van Advies” of ORMIT B.V.
- Facility Manager of year in 2013 (Selected from 125 organisations)
- Member of the Audit Board of the Dutch Payments Association
- Member of the Alumni Advisory Board Amsterdam Institute of Finance
- Member of Supervisory Board Equens (Till 01 October 2016)
Ingrid Eras-Magdalena (1965)
Member Board of Trustees and chairperson of the Remuneration Committee - First nomination: 01 November 2014. Current nomination til: 01 November 2018. Eligible for renomination.
Senior Vice President Global HR, Belmond Hotels
Ingrid Eras-Magdalena is SVP Global HR for Belmond UK Ltd, a global collection of 45 iconic hotels, trains and river cruises that brings together some of the world's most thrilling journeys and destinations. Ingrid joined Belmond on September 22 2014.
Before her current role, Ingrid spent the last 18 years at Starwood, in various positions within the hotel operations as well as the Divisional office for Europe, Africa & the Middle East. During this time she also led the HR function globally for the Le Meridien acquisition & integration project.
Ingrid studied at Hotelschool The Hague from 1984-1988. She furthered her education through certification courses on various psychometric tools such as MBTI, EQ-I, Hogan's, Firo B etc. In addition she completed an 18 month Diploma Course in Clinical Organizational Psychology at INSEAD Management School (Fontainebleau, France).
Ingrid enjoys public speaking, which she has done at various international HR Conferences, as well as at INSEAD and CEDEP. During the last 2 years, she was the Chairperson of the Board of GTTP, a non-profit organization promoting and expanding a Travel & Tourism industry-supported program to foster future talent and tackle the global skills shortage.
Ingrid: 'As I was trained and educated at Hotelschool The Hague, it is my pleasure and honour to give back to the younger generation studying at this prestigious organisation. It is with dignity that I will serve on this board, fully committed to maintain the professional and forward looking reputation in the industry that Hotelschool The Hague currently enjoys.’
Anka Mulder (1962)
Member Board of Trustees and chairperson of the Education & Research Audit Committee - First nomination: 01 January 2015. Current nomination til: 01 January 2019. Eligible for renomination.
Anka Mulder is vice president of Delft University of Technology.
Anka Mulder studied History at the University of Groningen, where she later lectured on International Relations. She worked in Brussels, Vienna and The Hague and became Director of Education at TU Delft in 2004. From 2011 to 2013 she combined the post of director with that of Secretary General of the university. Since April 2013, she has been Vice-President at TU Delft responsible for Education and Operations.
In 2008 she became a member of the board of the international OpenCourseWare Consortium and from 2011 to 2013 she was the OpenCourseWare Consortium President. The Consortium is the largest international organisation in the field of free online provision of education in the form of complete courses.
She is a member of the edX University Advisory Board, a global network of universities including Harvard, MIT and Berkeley, that produce Massive Open Online Courses (MOOCs) and promote innovation in education worldwide. Recently, she joined the University of Sorbonne’s Comité d'orientation stratégique.
- Member of the edX University Advisory Board
- Member of the Comité d'orientation stratégique Université Sorbonne
- Member of the Hochschulrat Technische Universität Hamburg
Paul M.W.C. Bringmann (1948)
Member Board of Trustees and member of the Audit Committee - First nomination: 09 December 2009. Current nomination til: 09 December 2017. Not eligible for renomination.
Founder La Place
More than 40-year food retail experience
- 2010: As of June 2010, Paul relinquished the daily overseeing of La Place operations in order to focus on the development of La Place Food
- 2008-2010: As Managing Director of La Place, Paul became a member of the Executive Board of V&D
- 1987-2008: Joined V&D and established the La Place concept in parallel of developing all food activities at V&D
- 1976-1987: Appointed Head of self service-restaurants and bakeries, later extended to the fresh food department, at Maxis Trefcenter/ Koninklijke Bijenkorf Beheer (KBB)
- 1974-1976: Joined Maxis Muiden to open the self-service restaurant of a new store
- 1971-1974: Restaurant manager at Makro
- Paul attended the Maastricht Hotel Management School
During his leadership, La Place won several (international) prices and awards , such as the international foodservice award for the most innovative foodconcept in 1996 and the first price in the category ‘’Food on the Go’’ at the best retailchain in the Netherlands in 2006. And in 2007 Paul became ‘’Elsevier Retail Personality fo the Year’’
(Dutch Retail Overleg)
- Jury Member of Hamburger Foodservices Inc.
Wolfgang M. Neumann (1962)
Member Board of Trustees - First nomination: 01 January 2014. Current nomination til: 01 January 2018. Eligible for renomination.
Wolfgang M. Neumann is President & Chief Executive Officer of The Rezidor Hotel Group, member of Carlson Rezidor Hotel Group, one of the world’s ten largest hotel groups. Rezidor operates Radisson Blu (Europe’s largest upper upscale brand), Radisson Red, Park Inn by Radisson and the luxury Quorvus Collection.
Wolfgang was born in Austria, educated at the Institute for Hotel & Tourism Management Klessheim (Austria), and attended Senior Executive Management Courses at Insead Management School (Fontainebleau, France) and Cornell University (Ithaka/N.Y., USA). He spent more than 20 years with Hilton International, building his career from General Manager positions at Hilton Hotels in Brussels, London and Paris to President, Hilton Europe & Africa.
Before joining Rezidor in May 2011 as Chief Operating Officer, he served as Chief Executive Officer for Arabella Hospitality Group in Munich, Germany and was a member of the supervisory board of Schörghuber Holding. Wolfgang, who is fluent in English, German and French and has a good knowledge of Dutch, is also a keen cook, traveller and mountaineer.
Wolfgang: “I am proud to be a member of the Board of Trustees of this leading hospitality business school. The Hague has been at the heart of hospitality education for many years, and is recognised well beyond The Netherlands and Europe”.
- Chairman International Tourism Partnership
We are very proud of our faculty. They represent Hotelschool The Hague as an international and professional team. Besides their academic background they have years of work experience in leading companies all over the world.
Meet a few of our lecturers and read more about their passion for their field of expertise and their mission to coach our students and help them develop into real hospitality professionals.
Mr Stuart Feigenbaum (USA)
Lecturer in Hospitality / Lecturer in Management Strategy
- Virginia Tech
Doctor of Philosophy (Ph.D.) expected 2014, Service Management, Management Strategy, HTM
- Florida International University
M.S, Hotel Administration
- Cornell University / School of Hotel Administration
B.S. Hotel Administration
Mr Feigenbaum has extensive expertise in Management Strategy, Human Resource Management, Service Management, Food & Beverage, Club Management, Consulting, Onsite Foodservice, Managed Services, Operations Management and Consulting.
Prior to working at Hotelschool The Hague, Mr Feigenbaum worked as Professor of Human Resource Management at the Tianjin University of Commerce / Florida International University in Tianjin, China. At Virginia Tech, Blacksburg, Virginia (USA) Stuart taught multiple subjects in Hospitality and Tourism Management: Management Strategy, Human Resources, Service Management, Environmental Scanning, Introduction to Hospitality Management, Club Management, and Managed Services.
Since 1988 Mr Feigenbaum is President of Stuart Feigenbaum Associates in New York. This Management consulting firm provides advisory services and litigation support to the hospitality industry and Fortune 200 corporations utilising non- commercial foodservice.
Mr Feigenbaum gained extended F&B experience living in New York where he worked as Manager / Director of Food & Beverage of Laventhol & Horwath, Harvard Club of New York, The Essex House, Marriott International, NYC Playboy Club and The Regency Hotel.
Awards and Research Grants:
- Hotelschool Stars: Since coming to Hotelschool The Hague, every year Mr. Feigenbaum has been nominated and won various 'Favorite Faculty' such as: Most Interactive, Most Dedicated, Most Inspiring, and Most Passionate. In addition, his class SDV (Strategy Development) received the award as being the favorite class, even though it is consistently thought of as also being the hardest.
- Mr Feigenbaum developed proposal and primary investigator receiving a $10,000 grant to study hotel and tourism development in Floyd County, Virginia.
- Faculty of the Semester, Delta Sigma Pi Business Fraternity, Fall 2008, Spring 2009
- Favorite Faculty Award, Virginia Tech, Four Consecutive Years, 2006, 2007, 2008, 2009
- Cunningham Fellowship, Prestigious Doctoral Scholar, Virginia Tech, 2001 – 2004
- Graduate Writing Award, First Place, Florida International University, 2000
- Statler Foundation Scholarship, Cornell University, 1971 –1972.
Mr Fabian Fagel (The Netherlands)
Lecturer Operations and Strategic Management
- Bachelor in Hospitality Management.
Growing up in a family of chefs, restaurant owners and hoteliers, Mr Fagel decided it was time to discover the world after his graduation. He started his international hospitality career with a management traineeship at the famous Bohemian Club of San Francisco, and continued to work in various food & beverage management and consulting functions – on a cruise ship and in various hotels in Canada. About 10 years into his career, he moved back to The Netherlands. Back home, he spent five years working as a business unit manager for commercial catering. He then moved on to spend five years as the Operations Manager of a large recreation park, overseeing ca. 300 employees working in the hospitality, retail, technical and entertainment divisions of the park.
In these functions, he accumulated experience in, amongst others: lean operations and process management, budgeting, personnel management, entrepreneurship and strategic planning. This experience, combined with his talent for coaching and excellent communication skills, now benefits Hotelschool The Hague’s students. Mr Fagel is driven by a life-long passion for hospitality, food & beverage and coaching. With his calm and engaging manner, he is the preferred contact point for anyone seeking advice in creating their own business plan, mapping out their career or looking for the “aha-moment” on a project. But don’t think he gives it away easily; he will make you work to get to it yourself! Fabian stays abreast of recent developments in the industry and likes to stay in touch with the business world through his advisory functions for several companies.
Mr Fagel's favorate quote reads: "Be the best you can be."
Dr. Karoline Wiegerink RM (The Netherlands)
Research Professor of City Hospitality & City Marketing
- Ph.D. Business Economics, Erasmus University Rotterdam, 2002
- Graduate Business Economics (Bedrijfseconomie), Erasmus University, Rotterdam, 1986
- Assistant Professor Marketing & Supply Chain Management – Chair Event Marketing & Communication, Nyenrode Business University
- Senior Lecturer Trade Show and Event Marketing, Erasmus University Rotterdam.
Professional and Managerial Experience:
- Associate consultant / trainer at HTH Hospitality Performance management BV, The Hague
- Project leader New Hotelschool The Hague Master in Hospitality Leadership Programme, Hotelschool The Hague.
- Associate Partner, Consultant Strategic Marketing Management; Holland Consulting Group, Amsterdam
- Director of Live Communication Research Centre of CLC-VECTA, Breukelen
- Director Erasmus Centre of Event and Exhibition Marketing (ECBM), Erasmus University Rotterdam
- Consultant / managing director ICB Management Consultants (now known as ICSB), Rotterdam
Dr Wiegerink describes herself as a solution driven person and an analytical and structured worker, energetic, positive and enthusiastic. She is passionate about customer (hospitality) experience and marketing accountability.
Dr Wiegerink combines her Research activities for the Chair City Hospitality & City Marketing with Consultancy and Training in the field of strategic marketing management and business planning. Special topics are creating customer value through hospitality experience in non-traditional hospitality businesses and environments and value creation through live communication.
In her professional career she always has combined science and practical work. As an economist and marketeer she gained special experience in the field of live communication and event marketing. During several years in the late nineties she has been director at Erasmus Centre of Event Marketing (ECBM) and lecturer at Erasmus University in Rotterdam. There she received her Ph.D. degree in Business Economics with a thesis about professional trade show visitors. Between 2007 and 2009 she worked as a part time assistant professor at Nyenrode Business University, where she was responsible for the research programme of the Chair Event Marketing & Communication.
As a consultant, trainer and interim manager she has been working in several industries, in the past years more and more for municipalities as well. Her assignments often are related to strategic planning and implementation of event marketing, citymarketing, hospitality experience concepts and other marketing related subjects. Dr Wiegerink: “Marketing is about value creation where ratio and emotion come together.”
Dr Wiegerink’s roots are in Austria, Innsbruck. After several years of working experience in the Austrian hospitality industry she moved to The Netherlands. She has been living in The Hague for more than 30 years now. She is married and has two daughters.
- Wiegerink, K., 2013, How Hospitable is your City?, The Hague: Hotelschool The Hague.
- Wiegerink, K. , Ed Peelen, 2013, Customer Value Management bij Congressen, Hoe waarde creëren bij delegates?, CLC-VECTA, Centrum voor Live Communication, Breukelen.
- Wiegerink, Karoline and Ed Peelen, 2013, Eventmarketing, Pearson Education Amsterdam (nominated for the ‘Marketing Literatuur Prijs 2010’, Best Marketing Book by PIM – Platform Innovatie in Management.)
- Wiegerink, K. and Ed Peelen, 2011, Een waardemodel voor beursdeelname, hoe waardedenken exposanten helpt succesvolle deelname zichtbaar te maken, CLC-VECTA, Centrum voor Live Communication, Breukelen.
- Wiegerink, Karoline, 2002, Het vakbeursbezoek verklaard, een typologie van Nederlandse vakbeursbezoekers, Proefschrift, Erasmus Universiteit Rotterdam.
- Wiegerink, Karoline, 2002, Anatomie van de vakbeursbezoeker, het vakbeursbezoek verklaard, Kluwer.
Mr Robert Gallicano (USA)
Lecturer in Operations Management/ F&B
- MPS, Cornell University School of Hotel Administration, Ithaca, N.Y. 1988 – 1990
- BA, Economics, Wake Forest University, Winston-Salem, N.C., 1980 – 1984
Mr Gallicano always had a passion for food and beverage and over the past 23 years he has held a variety of food and beverage positions in the U.S.A., Africa and U.K. Upon graduation from Cornell Mr Gallicano was appointed as Group F&B Director for the Alliance Hotel chain in Mombasa, Kenya. After finishing his contract with Alliance Hotels he remained in Mombasa for five more years to own and operate his own fine dining restaurant, Gallo's, in the resort town of Diani Beach. In 1997 he returned to the U.S.A. as F&B Director for both Grand Bay Hotels and the Island Outpost Hotel chain. In 2001 he relocated to the U.K. as F&B Director for the five-star Leading Hotels of the World Rocco Forte Hotels.
Since 2003 Robert is working as Senior Food and Beverage Lecturer for the Hotelschool The Hague.
Mr Fred de Vries (The Netherlands)
Lecturer Finance and Marketing
- Erasmus University, doctorandus (=Master) in Business Economics
After his graduation Mr de Vries joined Unilever and progressed through several marketing positions, from Assistant Product Manager to Marketing Director. Mr de Vries worked in various countries (The Netherlands, Australia and Portugal) for different food brands such as Becel, Flora, Lipton tea and Ice Tea and Calvé.
Subsequently he was General Manager of Zonnatura, a health food company, at the time a subsidiary of Numico. Zonnatura is a leading Dutch health food company operating at the cutting edge of new food and health trends.
Mr de Vries joined Philips Lighting, at a time when Philips was pushing an increased focus on understanding and meeting the needs of consumers. As Innovation-to-Market-Manager he was responsible for global marketing and product development of energy saving lamps. His focus was on developing products that better meet customer requirements and reducing the cost structure through increased cooperation with manufacturing partners in China.
Mr de Vries: “Innovation is not a separate field of expertise; it should be integrated in every activity, both in business and education. Innovation should drive the value provided to the customer and in the case of our school, the students.”
At Hotelschool The Hague Mr de Vries likes to challenge students to reduce complexity in order to identify the essential value drivers of the business. He provokes students to look at the subject matter from original angles and uses different and unexpected ways to stimulate learning and growth for students. Mr de Vries appreciates students who will rise to the challenge and actively participate in this learning process.
Besides his expertise in Finance and Marketing, Mr de Vries is also known for his good sense of humor: “To quote the actor Jack Lemmon: If you think it's hard to meet new people, try picking up the wrong golf ball.”
Ms Jenny Sok (The Netherlands)
Lecturer Research and Human Resource Management
- Master of Sociology
- Bachelor in Social (Cultural) Work
Ms Sok is a sociologist in the field of family and education. She has worked as an independent researcher for 6 years, for several governments and organisations.
In the year 2000 she started working as a research lecturer at Hotelschool The Hague, in 2013 she added Human Resource Management (Managing Change) to her portfolio.
Her heart is in teaching, and her drive is inspiring students to find their field of interest and explore it, stimulating a critical and analytical attitude. Ms Sok: “Good education should inspire and create opportunities to excel. In good education, students and educators act as partners.”
Ms Sok is currently working on her PhD, which is covering a range of topics that are relevant for HRM in today’s hospitality industry. Her research interests include diversity, employability and the work-home interface. After finishing her PhD, she will continue to perform research on HRM related topics.
Selection of publications:
- Sok, J. Blomme, R. and Tromp, D. (2013). The use of the psychological contract to explain self-perceived employability. International Journal of Hospitality Management, 34, 274-284
- Sok, J., Blomme, R.J., Tromp, D.M. and Van Muijen, J.J. (2011). Exploring success factors in top careers in the Netherlands. Advances in Hospitality and Leisure, 7, 3-27
- Sok, J. (1994). Division of household tasks between partners with children, thesis RuG
- OUTSTANDING AUTHOR CONTRIBUTION AWARD WINNER at the Literati Network Awards for Excellence 2012 (Emerald book-series) for the chapter: Sok, J., Blomme, R.J., Tromp, D.M., & Van Muijen, J.J. (2011). “Exploring success factors in top careers in The Netherlands.” In J. Chen (Ed.) Advances in Hospitality and Leisure, Vol. 7, (pp. 3-27). Bingley: Emerald Group Publishing Limited.
- WFRN: Work and Family Researchers Network
Rolf van der Veer, MSc. (The Netherlands)
Trainer Management Skills & Launching Your Career Coach
- MSc. Business and Organizational Psychology
- Effective Change Management, SIOO
- Didactics in education
Holding a MSc in Organisational and Business Psychology, Mr Van der Veer has been involved in training and development for over 15 years. During, before and after graduating from the University of Groningen, he has worked in hospitality with a strong emphasis on improving professional behavior and skills. He managed several hospitality businesses and worked at operational as well as corporate level, including in training and development for Landal GreenParks, Mr Van der Veer has developed expertise on all levels of hospitality behavior.
Mr Van der Veer is currently developing a skills profile on the hospitality leaders of the future and is on a continuous quest to integrate an in depth psychological understanding in the managerial skills set of both students as workers in the hospitality industry. Besides contributing to improving hospitality skills of staff and management in practice, he has taught at several Dutch Research Universities and Universities of Applied Sciences ranging from the Law faculty at the University of Groningen to his current position as Senior Lecturer at Hotelschool The Hague.
Mr Van der Veer is an energetic and improvement focused trainer. He loves life with his family and is always in for good fun.
- Hospitality Experience, 2014
- Human Factors in the design of travel and traffic information, Matthijs Dicke, Frans-Luuk Bouwers, Eva Koenders, Roelijn Kok, Rolf van der Veer and Karel Brookhuis
Glen Hepburn (New Zealand)
Senior Lecturer Ethics, CSR, Business English, Written Communication, Trainer debating & Career Coach
- M.A. Applied Ethics (Utrecht University, Netherlands)
- M.A. English Literature (Leiden University, Netherlands)
- B.A. Education (Rotterdam University of Applied Sciences, Netherlands)
- B.Th. Theology (ICI University, USA)
Mr Hepburn has a varied professional background, primarily in education. His teaching positions include drama teacher, English teacher, debating trainer, career coach and lecturer in Ethics, Cultural Diversity and Sustainability.
“At Hotelschool The Hague it is a privilege to be working with such fine young professionals. One of my driving passions is to see our students develop not only professional skills but also personal qualities; that our graduates become not only competent managers but also excellent leaders - people that others respect not only for their level of expertise but also for their quality of character as a person. These are the leaders of tomorrow!”
Mr Hepburn is passionate and enthusiastic about everything he does. “I love teaching but I also love learning. I’ve studied at several universities and probably not finished yet! My other loves include football, reading, writing, debating and going for walks on the beach with my family and our dog!”
- M.A. Applied Ethics Thesis: Hotels And Their Staff
- Hotelschool The Hague Writing Guide
- Hotelschool The Hague Code of Ethics
Mr Ajay Kapur (The Netherlands, born in India)
Lecturer Marketing & Sales
- MBA - Amsterdam Business School – University of Amsterdam
- BHA - Hotelschool The Hague
- NIMA B, C1 - SRM
Mr Kapur grew up in the hospitality family business and graduated at Hotelschool The Hague. After graduation he followed his passion for Marketing and gained over 15 years of business experience in the field of Marketing, Sales and Management. Mr Kapur worked for a large multinational enterprise (Delta Lloyd Insurances) and a small company with strong shareholder involvement in some of the largest Dutch consumer firms (Air Miles).
During a 6 month sabbatical in India, where he also set up a luxury spa in Mumbai, Mr Kapur developed his interest in mindfulness. After returning to the Netherlands, his mission became finding a job where he could combine marketing, hospitality, international work field with helping others. By becoming a lecturer in Marketing at Hotelschool The Hague, all his talents, values and passion came together. Within the first year at the school Mr Kapur started his part time MBA education and he graduated within the set 2 years, with a thesis on leadership.
Mr Kapur enjoys being a lecturer and coach. He has a passion for helping others grow and he gets a lot of energy from working with people from different cultures.
Mr Kapur: “An old Sufi saying ‘This too shall pass’, is a great reminder that bad and good times won’t last forever and one should accept change as the only certainty in life. My interest in mindfulness keeps me focused on what is important in life and work”.
Mr Romeo Glenn Oehlers (The Netherlands)
Lecturer Managing Operations and Training Management Skills and Member of Education Committee & Core team member Managing Operations
- Master of Education, Hogeschool van Amsterdam
- Teaching skills for lecturers in Universities of Applied Sciences
- Progressive Mental Alignment Coach, Orlando Florida, USA
- Post Graduate Higher Education, professional trainer
- Certified NLP Master Practitioner, NTI-NLP
- Human Resources, Bachelor of Business Administration
Mr Oehlers finds that it is his responsibility as an educator to create powerful and meaningful learning situations where students can learn. Therefore, it is a great honour and privilege for him to support so many students in their development. Mr Oehlers is convinced that supporting, teaching and learning with and from students, is a beautiful aspect of academic life!
Mr Oehlers lived, worked and studied in 6 different countries and 3 continents. After an active career within the hospitality sector, he has been working as a lecturer, trainer, coach, and developer since 2000. Mr Oehlers’ activities primarily point at the field of development, communication, presentation, strategy, innovation and behaviour.
His work experience include some of the following. Mr Oehlers has worked as an in-company coach for companies such as: DSM, Hof van Saksen, HMSHost, DA Retail Group LTD, Stayokay Hostels, tanteLouise, Accor Hotels The Netherlands, Optisport, Sportfondsen The Netherlands and Landal GreenParks. He also was a trainer for the programme ‘Passenger and Safety’ for Group 4 Securicor, and supportive coach in changing roles of employees in the field of personal effectiveness and customer orientation for Tax and Customs Administration.
Mr Oehlers' favourite quote is: “When it comes to learning.... embrace the confusion!”
Mrs Anna de Visser-Amundson (Sweden)
Senior Lecturer in Marketing and Business Model Innovation / Joint Course Owner (core team): Business Model Innovation / Research Fellow
- Master of Science in Marketing, VU university Amsterdam. Graduated Cum Laude and Valedictorian
- Bachelor of Science in International Hospitality Management, SHA Les Roches, Switzerland. Graduated Summa Cum Laude and Valedictorian.
- Didactic Skills Diploma, Wageningen University, Wageningen
After holding management positions in both Operations and Sales & Marketing for multinational hotel companies like the Four Seasons and an independent design hotel in countries like France, United States, Ireland and the Caribbean for more than 12 years, Mrs Amundson left the international hospitality industry and joined Hotelschool The Hague in March of 2008. Since then she has taught in all phases of the curriculum but primarily in introductory marketing courses as well as in marketing management.
In august of 2013, she became a joint course owner of the course Business Model Innovation where she gets to work very close with the industry and students to design new business models for real life case companies. Ms Amundson finds it the perfect combination of her commercial background and current position as a lecturer. She particularly likes that the students get to understand, apply and comprehend design thinking: “Students apply marketing theory in true business situations. This adds tremendously to the relevance of the student assignments and to the creativity, inspiration and learning during the whole process.”
Mrs Amundson is a dedicated hospitality professional with a passion for marketing and education. She has a great drive and determination to continuously improve in order to add more value to the learning of her students and to stay in tune with the most recent developments in a very fast changing marketing field. She is in one way a self-motivated achiever whilst she still gets most inspiration and satisfaction in seeing her students succeed, not only at school but also later in their careers: “Have the courage to follow your dreams and live the life you had imaged!”
- Have it You Way –Design your Own Stay: The effects of Customized Hotel Experience in the Pre-purchase Phase on Perceived Value and Willingness to Pay. Submitted for publication in 2014.
Read more about the partnership opportunities with Hotelschool The Hague.
Erasmus+ is the new European programme for education, youth and sport. The programme takes place from 2014 till 2021. The Erasmus+ grant is intended for students who go on placement abroad (but within Europe) as a contribution towards the extra costs; travelling expenses for example, or the cost of living in the host country. The Erasmus grant is not intended to cover all the costs of a stay in a foreign country.
In 2013 HTH became holder of the Erasmus Charter for Higher Education (ECHE) 2014-2021.
*The Erasmus Policy Statement is subject to change
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