International Conference

International Conference

About the Conference

International Hospitality Management Conference 2019

Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters

  • Venue: Hotelschool The Hague – Amsterdam Campus
  • Date: 28 & 29 March 2019
  • Abstract and proposal submission deadline: 15 October 2018
  • Submission email:

Call for Abstracts

Hotelschool The Hague is organising and hosting an international conference with the central theme: Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters

The hospitality and tourism industry is one of the strongest growing industries in the world. New business models and trends keep on emerging that aim to enable better, more intense and innovative, meaningful hospitality experiences. The future of hospitality looks bright.

However, the hospitality industry is also facing serious challenges such as labour shortages, low compensation as compared to other industries, a poor image as employer (discouraging women), overtourism, a growing ecological footprint based on current tourist arrival projections, meeting the UN sustainable development goals, and technological advancements that challenge established hospitality businesses to find ways to adjust.

This conference aims to get back to the core of what hospitality is about, i.e. meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans and between humans and tech-enabled non-humans. Meaningful hospitality encounters depend on two key components: human talent and technology.

Human talent is the most important one of these two, since it is the center of hospitable service delivery and guest experience provision or the designing and monitoring factor in a technology-enabled guest or customer experience.

Technology is the service facilitator or an experience enhancer. In today’s globalising platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience.

This conference aims to address the burning question of how the hospitality industry in the broadest sense can deal with the key challenges mentioned and how can dealing with these challenges turned into or contribute to meaningful hospitality encounters.

The organising committee is inviting extended abstracts for full papers (research and practitioner), research posters and proposals for panel discussions on the following topics (but not limited to them):

  • Hospitality and the Sustainable Development Goals
  • Hospitality talent management and retention
  • Technology- and artificial intelligence driven hospitality
  • Hospitality and overtourism
  • Hospitality and food waste
  • Sustainable hospitality
  • Hospitality and innovation
  • Hospitality and circularity
  • City hospitality
  • Hospitality and block chain
  • Hospitality and the platform economy
  • Hospitality in health care
  • Education in hospitality
  • Design-oriented research in hospitality

Extended abstracts (in English) should be 1000 – 1200 words and should contain:

  • Title of the research with information about authors and their affiliations on a separate page
  • Brief introduction to the topic
  • Summary description of the theoretical framework and hypotheses (where applicable)
  • Research design and approach to data analysis (where applicable)
  • Key findings and practical and theoretical implications

We also welcome proposals for panel discussions or symposiums on a particular topic. Proposals for panel discussions should contain:

  • Topic of the panel discussion
  • Description of the topic (focus, relevance, goals of the panel discussion, target audience (practice / scholarly or combined))
  • Panel members/speakers involved with short bio
  • Proposals for panel discussions should be 2-3 pages long

Please submit your abstract in Word and PDF format.

Organising Committee

  • Angelique Lombarts - Conference Chair and Professor of Hospitality in Health Care – Hotelschool The Hague
  • Karin Brandt – Head of Faculty of Managing the Operations – Hotelschool The Hague
  • Ludmila Snapkovskaya – Head of the Hospitality Research Centre Management Support Office - Hotelschool The Hague
  • Huub Ruël – Chair of Academic Advisory Committee and Professor of Global Talent Management and International Business – Hotelschool The Hague 

Academic Advisory Committee

  • Ralph Burbach – Vice head of School of Hospitality Management & Tourism (Dublin Institute of Technology)
  • Jeroen Oskam – Director of Hotelschool The Hague Research Centre
  • Daphne Dekker – Research fellow, Vrije Universiteit Amsterdam & Hotelschool The Hague
  • Jean Pierre van de Rest – Professor of Business Administration, Leiden University
  • Robert Blomme – Professor of Organisational Behavior, Nyenrode Business University

Publication Opportunities

Selected papers will be invited for inclusion in an edited book to be published by Emerald Publishers Ltd, for Hotelschool The Hague Working Papers Series and in special issues for Hospitality and Society and other international refereed journals.

Best Paper Awards

Best Paper Awards (Best research paper, best practitioners paper, best student paper, best HTH faculty paper, best poster) will be granted to the paper that is:

  • High quality
  • Innovative
  • Fit with conference theme

Visiting Amsterdam

The conference will be hosted by and held at Hotelschool The Hague’s Amsterdam Campus. Amsterdam is one of the top tourist city destinations. Please visit for more information about the city.

Hotelschool The Hague - Campus Amsterdam
Jan Evertsenstraat 171
1057 BW Amsterdam

Conference Fee and Registration

The conference fee for this two-day event including a conference dinner and lunches is €400. Early bird registration fee is €350. For PhD students, the fee is €275. For inclusion in the programme and to be considered for the publication options, registration with payment confirmation of the fee is required. The registration site will open soon.

Important Dates

  • Abstract and proposal submission deadline: 15 October 2018 (
  • Acceptance confirmation: 15 November 2018 
  • Full paper submission: 15 January 2018
  • Early bird registration deadline: 1 December 2018


In case you have any questions, please contact our Hospitality Research Centre via