International Symposium

International Symposium

About the Symposium

International Hospitality Management Symposium 2019

Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters

  • Venue: Hotelschool The Hague – Amsterdam Campus
  • Date: 28 & 29 March 2019
  • Contact email:

Symposium set-up

Hotelschool The Hague is organising and hosting an international symposium with the central theme: Hospitable futures: Preparing talents and understanding the technology to create meaningful encounters

The hospitality and tourism industry is one of the strongest growing industries in the world. New business models and trends keep on emerging that aim to enable better, more intense and innovative, meaningful hospitality experiences. The future of hospitality looks bright.

However, the hospitality industry is also facing serious challenges such as labour shortages, low compensation as compared to other industries, a poor image as employer (discouraging women), overtourism, a growing ecological footprint based on current tourist arrival projections, meeting the UN sustainable development goals, and technological advancements that challenge established hospitality businesses to find ways to adjust.

This conference aims to get back to the core of what hospitality is about, i.e. meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans and between humans and tech-enabled non-humans. Meaningful hospitality encounters depend on two key components: human talent and technology.

Human talent is the most important one of these two, since it is the center of hospitable service delivery and guest experience provision or the designing and monitoring factor in a technology-enabled guest or customer experience.

Technology is the service facilitator or an experience enhancer. In today’s globalising platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience.

This symposium aims to address the burning question of how the hospitality industry in the broadest sense can deal with the key challenges mentioned and how can dealing with these challenges turned into or contribute to meaningful hospitality encounters. The symposium seeks to provide the setting for a productive dialogue among practitioners and academics. It will facilitate an academic discussion around the papers presented with the aim of contributing to making studies and outcomes fit for publication. 

Publication Opportunities

Selected papers will be invited for inclusion in an edited book to be published by Emerald Publishers Ltd, for Hotelschool The Hague Working Papers Series, for Hospitality and Society, for Journal of Tourism Futures, for European Journal of International Management and other international journals.


Symposium Fee and Registration

The symposium fee for this two-day event including a speakers' dinner and lunches is €350. Early bird registration fee is €250. For inclusion in the programme and to be considered for the publication options, registration with payment confirmation of the fee is required. 

Payment details:
IBAN: NL02 RABO 0191889202
Hotelschool The Hague, The Hague
International Hospitality Management Symposium 2019
(Please state your name)

Important Dates

  • Full paper submission: 1 February 2018
  • Early bird registration deadline: 15 February 2018

Visiting Amsterdam

The conference will be hosted by and held at Hotelschool The Hague’s Amsterdam Campus. Amsterdam is one of the top tourist city destinations. Please visit for more information about the city.

Hotelschool The Hague - Campus Amsterdam
Jan Evertsenstraat 171
1057 BW Amsterdam


Stay in our Skotel in Amsterdam

The Skotel is the training and study hotel of Hotelschool The Hague. This special hotel gives you the possibility to stay in a different hotel concept every time you visit. The hotel rooms are decorated by various hotel chains, which gives every room their own style, feeling and experience. Please click here for more information.

Other hotels
You can also book a room in the Ramada Apollo Amsterdam Centre. Please click here for more information.



In case you have any questions, please contact our Hospitality Research Centre via