International Symposium

International Symposium

About the Symposium

International Hospitality Management Symposium 2020

Hospitality Innovation: Ethical Issues and Challenges

  • Venue: Hotelschool The Hague – Amsterdam Campus
  • Date: 2 & 3 April 2020
  • Abstract and proposal submission deadline: 1 December 2019  Extended to 5 January 2020
  • Contact email:

Ahead of this conference Hotelschool The Hague is preparing a Small Meeting Group (SMG) on Food Waste (1.5 day) on 1 and 2 (morning session) April 2020. It is an exclusive meeting for maximum 30 participants specialised in food waste related research. A separate call for contributions to this event will be presented soon. Those who participate in this SMG meeting can join the HTH conference on 2 and 3 April with a discounted conference fee.

Symposium set-up

After a successful International Hospitality Management Research Symposium in 2019, Hotelschool The Hague is organising and hosting its second international research symposium with the central theme: Hospitality innovation: ethical issues and challenges.

The hospitality industry is growing faster than expected, the projected 1.8 billion international arrivals by 2030 will already be achieved by 2025. An industry that is one of the largest industries in the world is offering intercultural encounters to travelers and job opportunities to millions.  However, as Mr Pololikashvili, the UNWTO Secretary-General, expressed recently: “With this growth comes greater responsibility for translating it into better jobs and better lives”. Mr Pololikashvili stressed that the industry needs “to continue to invest in innovation, digital transformation and education, so that we can harness the many benefits tourism can bring, while at the same time mitigating its impact on the environment and society with a better management of tourism flows.” 

The strong growth, the need for innovation, while at the same time mitigating the impact on environment, society and individuals, raises ethical issues and challenges for the hospitality industry. For example: How to offer innovative guest experiences that are provided by employees who work under decent conditions and whose rights are respected? How to implement innovations in hospitality, that respect the stakes of societies and local communities? How can innovations contribute to reduce the impact on environment and society? And how can hospitality industry innovations help to reduce labor abuse?

The UNWTO’s global code of ethics provides a basic framework for the industry on ethics, but real action and improvements need to come from hospitality businesses and other stakeholders who face ethical issues and challenges in a strong growth and technology driven innovation era.

The second edition of the International Hospitality Management Research Symposium addresses this need and aims to bring scholars and industry leaders together to share insights on hospitality innovation: ethical issues and challenges.

Call for abstracts

Call for abstracts - deadline 1 December 2019 extended to 5 January 2020
The organising committee is inviting extended abstracts for full papers (research and practitioner), research posters and proposals for panel discussions on the following topics (but not limited to them):

  • Hospitality innovation and ethical management practices
  • Ethical issues in hospitality innovation
  • Hospitality technology and ethics
  • Smart cities and responsible hospitality
  • Innovative guest experiences.
  • Innovations in food waste reduction
  • Gender diversity and equality in the hospitality industry
  • Racism and minority groups in hospitality
  • Local community stakes in hospitality innovation
  • Over-tourism and hospitality industry growth
  • Innovations in hospitality F&B and ethics

Extended abstracts (in English) should be 1000 – 1200 words and should contain:

  • Title of the research with information about authors and their affiliations on a separate page
  • Brief introduction to the topic (refer to one of the topics listed above)
  • Summary description of the theoretical framework and hypotheses (where applicable)
  • Research design and approach to data analysis (where applicable)
  • Key findings and practical and theoretical implications

We also welcome proposals for panel discussions or symposiums on a particular topic. Proposals for panel discussions should contain:

  • Topic of the panel discussion
  • Description of the topic (focus, relevance, goals of the panel discussion, target audience (practice/scholarly or combined))
  • Panel members/speakers involved with short bio
  • Proposals for panel discussions should be 2-3 pages long

Please submit your abstract in Word and PDF format.

Publication opportunities
Selected papers will be invited for inclusion in the Conference Proceedings

Best Paper Awards
Best Paper Awards (best research paper, best practitioners paper, best student paper, best HTH faculty paper, best poster) will be granted to the contribution that:

  • Is of high quality
  • Is innovative
  • Fits with conference theme

Symposium Fee and Registration

The conference fee for this two-day event including a conference dinner and lunches is €350. Early bird registration fee is € 300. For PhD students, the fee is € 250.

For inclusion in the programme and to be considered for the publication options, registration with payment confirmation of the fee is required. 

Payment details
IBAN: NL02 RABO 0191889202
Hotelschool The Hague, The Hague
International Hospitality Management Symposium 2020
(Please state your name)

Important Dates

  • Abstract and proposal submission deadline: 1 December 2019 extended to 5 January 2020 via
  • Acceptance confirmation: 20 December 2019 at the latest
  • Full paper submission: 1 February 2020
  • Early bird registration deadline: 31 December 2019

Organising committee

  • Angelique Lombarts (conference chair) and Professor of Hospitality in Health Care – Hotelschool The Hague
  • Jeroen Oskam – Director Hotelschool The Hague Research Centre
  • Ludmila Snapkovskaya – Head of the HTH Research Centre Management Support Office
  • Huub Ruël – Professor of Global Talent Management and International Business – Hotelschool The Hague and chair of academic advisory committee

Visiting Amsterdam

The conference will be hosted by and held at Hotelschool The Hague’s Amsterdam Campus. Amsterdam is one of the top tourist city destinations. Please visit for more information about the city.

Hotelschool The Hague - Campus Amsterdam
Jan Evertsenstraat 171
1057 BW Amsterdam


Stay in our Skotel in Amsterdam

The Skotel is the training and study hotel of Hotelschool The Hague. This special hotel gives you the possibility to stay in a different hotel concept every time you visit. The hotel rooms are decorated by various hotel chains, which gives every room their own style, feeling and experience. Please click here for more information.

Other hotels
You can also book a room in the Leonardo Hotel Rembrandtpark. Please click here for more information.


In case you have any questions, please contact our Hospitality Research Centre via